Welcome to Day Cleaner’s Terms and Conditions Page. If you decide to continue to browse and use our website and services, you are completely agreeing to Day Cleaner˚ terms and conditions of use, which combines with our privacy policy govern Day Cleaner’s relationship with you in relation to this website and its services. The terms ‘Day Cleaner˚’ or ‘we’ or ‘us’ all refer to www.daycleaner.com. The term ‘you refers to the user of our services or the viewer of our website’.

The use of this website is subject but not limited to the below terms of use:

• 1. The content of the pages of this website is for the explanation and implementation of our services. It is subject to change without notice.

• 2. We use cookies to monitor browsing preferences. If you allow cookies to be used, the relevant personal information may be stored by us for use in fields we determine.

• 3. Day Cleaner˚ keeps the right to change, amend, cancel or make exceptions to the terms and conditions listed here. Please check this terms and conditions page from time to time. By using our services, you acknowledge that you agree with our terms and conditions.

• 4. No partnership, joint venture, or agency is created as a result of the Terms and Conditions and you do not have any authority of any kind to link Day Cleaner˚ any respect whatsoever. Day Cleaner˚ will not be liable for any failure to perform its obligations hereunder where such failure results arising from any reason beyond Day Cleaner's reasonable control, including, without limitation, electronic, mechanical, or communications failure or degradation.

• 5. All materials on the website are owned by or licensed to us. This material includes, but is not limited to layout, design, look, appearance, graphics, and such. Reproduction is strictly prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• 6. You give your consent that you will not do unauthorized use of the materials and information on the website.

• 7. We may also include links to other websites. These external links are provided for your convenience to provide further information. We are not responsible for the accuracy and correctness of the external link content.

• 8. Your use of this website and any dispute arising out of such use of the website is subject to the local laws of the UAE Main Courts.

• 9. When you make a booking through Day Cleaner˚, we will help facilitate the services for your clean. Once the clean is done the Fees you pay to our cleaners/cleaning company partners are non-refundable (unless there is a company-caused violation). The pricing scheme may be updated by the Company on a going-forward basis. You are liable for any and all taxes (except taxes based on our income).

• 10. Day Cleaner˚ may change rates and fees from time to time by posting the changes on the Day Cleaner˚ website 10 days in advance, but with no advance notice mandatory for temporary promotions or any changes that result in the reduction of rates and fees.

• 11. Day Cleaner˚ cannot be held responsible for the unlawful acts of cleaners/cleaning company partners and users.

• 12. Day Cleaner˚ checks the backgrounds of cleaners/cleaning company partners both directly and indirectly via third-party background check services. However, each user should exercise common sense and caution to protect its personal safety and property, just like you would when faced with any person who you do not know. The users agree to hold Day Cleaner˚ free from the liability for any damages and/or missing items during or after using the cleaner/cleaning company partner services through Day Cleaner˚.

• 13. Day Cleaner˚ will charge you for your finalized bookings through the payment method specified on the website (e.g. a credit card or cash). If you happen to pay any applicable charges with your credit card, we may seek pre-authorization of your credit card account prior to your purchase.

• 14. If you choose to pay the fee with your credit card, you, as the cardholder, must retain a copy of transaction records and our policies and rules.

• 15. You are responsible for maintaining the confidentiality of all the information in your account.

• 16. If you want to cancel your booking, you are required to give a minimum of 24 hours notice of cancellation. Notification must be in written format and to be sent to booking@daycleaner.com. We reserve the right to levy a certain charge up to AED 100 to cover any relevant administrative expenses.

• 17. Customers using the website who is minor/under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

• 18. If any provision of these Terms and Conditions is found to be unenforceable or/and invalid, that provision shall be limited to the minimum extent necessary so that the Terms and Conditions shall otherwise be kept in full force and effect. Day Cleaner˚ may transfer, assign or delegate the Terms and Conditions and its rights and obligations without consent.

• 19. Day Cleaner˚ will send messages via Whatsapp, SMS, email or notifications as means of communication for the purposes of including but not limited to appointment confirmation & appointment updates and marketing.

Method of Payment, Card Types accepted and Currency

We accept payments online using Visa, MasterCard, and Cash credit/debit card in AED (or any other currency agreed).

Refund/Return policy

Refunds will be done depending on the case whether It's a cancellation, quality, damaged goods, etc…

Quality Assurance Program / Quality Control Policy

We conduct random quality inspections on a regular basis to review the quality of our crew members' work while they are on duty. Here are the 3 methods we use in maintaining the quality checks:

• 1.Unannounced Visit - To ensure cleaners are properly uniformed and performing their duties thoroughly and completely.

• 2.On-Site Inspection - A walk-thru with the cleaner and/or the client during regular business hours.

• 3.Follow-up – A brief telephone call by our customer service agents after your session has been completed.